Urgent Help

If you need immediate assistance, please contact one of the helplines listed below.

Durham County Council Housing Solutions Team can offer free help if you are homeless, at risk of homelessness or simply want advice about your housing options. Call 08081 968 4060 or visit their website to get help to avoid becoming homeless.

Refuge provides the 24-hour national women’s domestic abuse helpline. Call 0808 2000 247 for confidential, non-judgmental support and information. Refuge also offers a live chat service. Here’s how it works.

Shelter offer advice, support services and personalised help with housing issues and homelessness. Get help from Shleter online here.

Crisis supports people who are experiencing homelessness or are at risk of homelessness. Find the right help for you here

NHS 111 is here if you, or someone you know, is experiencing a mental health crisis, you can now call NHS 111 and select option 2 for 24/7 support. If you are deaf or have hearing loss please use NHS 111 – British Sign Language (BSL) Service or use the 18001 111 Relay UK app.

Samaritans offers a confidential support service available 24/7 to anyone feeling overwhelmed, struggling to cope, or at risk of suicide. Reach out by calling 116 123. Find out how to contact the Samaritans here.

Papyrus provides around-the-clock support for young people under 35 experiencing suicidal thoughts and for those worried about them. Contact their helpline at 0800 068 4141, send a text to 88247, or email pat@papyrus-uk.org for guidance. More details about their service can be found on their website.