Get Support & Make Contact
At DASH, we’re here to help you find the support you need, whether it’s safe housing, assistance with complex challenges, or a way to share your feedback. Below you’ll find clear pathways to reach out or connect with the right service for you.
General Enquiries
Have a question or need to get in touch? You can find our address, map, phone number, and email below or fill in our general enquiry form to reach us.
Supported Housing
If you’re looking for supported accommodation or help with housing-related challenges, our services are tailored to meet your needs.
Compliments, Complaints, and Suggestions
Urgent Help
If you or someone you know needs immediate support, please visit our dedicated urgent help page for resources and guidance.
General Enquiries
We’re happy to answer your questions or direct you to the right service. You can contact us via:
Address:
Durham Action On Single Housing
Hudson House
Gort Place
Durham
DH1 1EY
Supported Housing Services
We offer a range of supported housing services to address complex challenges like mental health issues, substance misuse, and domestic violence. Our services include:
- Luca
Short-term accommodation for people leaving hospital, designed to provide immediate stability and a safe space to begin planning your next steps. - Aurora
24/7 female only supported accommodation, which provides a safe and trauma informed environment empowering women to overcome life’s issues and move forward positively. - Orion
Supported accommodation within the community, providing the consistency and security needed to rebuild the confidence and skills you need to move on to independent living. - Harry Mears House
Dedicated supported housing for those who require a supportive community to thrive and move forward in life.
To start your journey, complete our referral form:
Please note: This link will take you to a third-party website hosted by the Durham Mental Wellbeing Alliance, who manage the referral process on our behalf.
Compliments, Complaints and Suggestions
Whilst DASH strives to provide a quality service, it recognises that there may be times when a resident wishes to complain about an aspect of the service, or someone (a resident or non-resident) wishes to make a complaint about DASH or a suggestion about how we might improve our services.
Compliments and suggestions are always welcome. DASH recognises that complaints and suggestions can be a useful tool in evaluating and improving our service provision.
DASH is committed to ensuring that the process for customer feedback is clear, simple, and accessible. We will handle feedback in a timely and effective way and ensure that anyone providing feedback is listened to and their views acted upon where appropriate.
The DASH Compliments, Complaints and Suggestions procedure can be viewed HERE
A ‘compliment’ is an expression of satisfaction with a service that we, or anyone acting on our behalf have provided. This could be satisfaction with an individual member of staff, the DASH team, or a service area. We will reply in writing to acknowledge a written compliment.
A ‘Complaint’ an expression of dissatisfaction about the standard of service a customer receives, or the actions or lack if action by staff, affecting a customer.
A ‘suggestion’ is an innovative idea that is acted upon to change the way we deliver our services for the benefit of the wider audience such as a change in policy or processes.
We will reply in writing to acknowledge a written suggestion.
We will regularly publicise our performance on how we manage compliments, complaints and suggestions.
Compliments, complaints and suggestions can be made in the following ways:
- face to face with any member of the DASH Team
- by telephone (0191) 384 5073
- in writing – Hudson House, Gort Place, Gilesgate, Durham DH1 1EY
- via social media
- via a Councillor or MP or other third party
- by using the feedback form on our website HERE
DASH follow the Housing Ombudsman Complaint Handling Code and regularly assess our process against it. You can find a copy by clicking HERE
To view a copy of DASH’s Self-Assessment 2023/24 click HERE
To view DASH’s Annual Complaints Performance and Service Improvement Report 2023/24 click HERE
To view our Trustees’ Statement on the Annual Report 2023/24 click HERE
If you would like find out how to contact the Housing Ombudsman, click HERE